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WHAT IS A FERANKSHANAW? WHAT IS THE STORY BEHIND THE NAME?

The Ferankshanaw story by Steve Kelnhofer started when he was about 6 as an imaginary creature. About 35 years later the first Ferankshanaw was made being an Elev8 doll. These are aliens that come from another planet. You can learn more about the Ferankshanaw here!

WHAT GLASS DOES THE PHOENIX OATH COVER?

The Phoenix Oath covers all Elev8 Glass, and any 7th Floor glass when you purchase the warranty when buying the glass. Learn more here . Elev8 Glass Elev8 Bangers Elev8 Hybrid Glass Dab Bats Elev8r Vaporizer 7th Floor repeatable glass and custom repeatable glass Replacement wands Replacement Heater Covers

WHAT DOES IT COST TO FIX MY VAPORIZER IF IT BREAKS OUTSIDE OF WARRANTY?

Eventually all things will fail, the good news is the Elev8 Distribution line of vapes have been known to run 10+ years. If your vape does fail, contact us up at customercare@elev8distribution.com to get it fixed up. The cost of repair is generally around $25-$35 not including shipping. Many of the parts are easy to …

WHAT COLOR GLASS DID THEY USE?

This is a tough question these days. Many years ago there were only a few companies making color and the colors they made were also limited. Today there are many color companies and the colors made are expanding daily it seems. The best way to know what color the glass is made from is to …

WHAT ARE YOUR WARRANTIES, AND HOW LONG ARE THEY?

Silver Surfer 3 years, Da Buddha 3 years, Super Surfer 2 years, SideKick 1 year, Wax Maxer Vape Pen is 90 days, Pro Trim Elite Scissors is 1 year. Warranties can be found in the product manual

WHAT ARE THE CORRECT SIDEKICK TEMPERATURE SETTINGS?

The setting can be found here , this is probably what you are looking at and is the correct information. The first settings intentionally don’t do a whole lot as they are just too low allow any cannabinoids to vaporize.

USING A DAB STRAW HURTS MY THROAT. WHY? AND HOW CAN I CHANGE THAT?

The reason dab straws tend to hurt your throat is that many times the dab straw is heated too hot and is also vaporizing the fats and lipids. From our research, we have found that above 500 degrees tends to be too much with the perfect temperature being around 430-450.  When using a dab straw …

THE L SHAPED GLASS PIECE COVERING THE CERAMIC IN MY DBV BROKE. HOW CAN I GET A REPLACEMENT? DBV HEATER COVER

You can find a DBV or Da Buddha vaporizer heater replacement here .

MY UNIT ISN’T WORKING, DOES IT NEED TO BE REPAIRED?

Your unit may not need to be repaired, all vaporizers are different, and because of this, there are many reasons why they might not be functioning. Please contact us so our knowledgeable staff can help determine if your unit needs to be sent in for repairs, or if we can help you fix it, quickly …

MY KNOBS ARE SHOWING WEAR ON MY SURFER, DO YOU HAVE REPLACEMENTS?

Yes we do, they can be found by doing a search for Silver Surfer knob, or you can see more here