Category: All Products

Home Frequently Asked Questions (FAQ) All Products
Is it possible to use a nail and dome with a female jointed water pipe?

yes but a male to male adaptor is necessary

Can we sandblast a design on a quartz banger?

Yes, but the design must not be copyrighted and must be in black and white. We print the image out on vinyl and then put it on the glass and then sandblast it.    

Wax Maxer V2 Instructions

Full Print Doc

How can I tell when my G Pen Connect Battery needs to be charged?

When the Connect Battery needs to be charged, the G LED on the power button will blink red eight times when the button is pressed.

How do I turn my G Pen Connect Battery on/off?

Make sure to charge the G Pen Connect Battery prior to use. Once the Connect is charged in full, press the power button five times. The button will blink three times to indicate it has been powered on. To power the device off, click the button five times again. The button will blink one time in each color …

How do I cycle between my G Pen Connect’s temperature settings?

Once the Connect has been powered on, you can cycle through its three voltage output settings by simply clicking the power button three times. The G LED on the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below: Low (Blue) – 3.1V Medium (Green) – 3.6V …

How do I activate my G Pen Connect’s extended draw mode?

Once the G Pen Connect is powered on, the Extended Draw Mode can be activated by clicking the button twice. The G LED on the button will begin blinking, indicating the Connect has begun heating. Once at temperature, the G LED will remain solid and continue to heat for 10 seconds without the need for holding the button …

How do I load concentrates into the Connect?

To load your concentrates into the G Pen Connect, first, remove the magnetic tank cap by gently pulling upward to reveal the tank underneath. Using any the tool of your choosing, place the concentrates directly onto the center of the ceramic heating element at the bottom of the tank. Once the tank is loaded, place the …

What type of water piece will work with the G Pen Connect?

The G Pen Connect can attach to any water piece that is fitted with a female glass-on-glass joint. The Connect comes standard with a 14mm adapter, with 10mm and 18mm available separately. Please note that with the battery attached, the Connect may change the balance point of your piece.

My G Pen Connect doesn’t seem to be heating up – what can I do?

If it seems like your Connect isn’t heating while your battery is activated, first ensure the Connect Tank is screwed into the housing all the way. A slight loosening and re-tightening of the Tank will solve most heating issues immediately.  If the Connect Tank is properly screwed in and still not heating, check to make sure your Connect …