We have confirmed with our supplier that our tubing does not contain PHTHALATE. F-5000 CERT NON-PHTHALATE – RoHS3 complete
As to remain compliant with PCI-DSS Regulations we require all staff that are inputting sensitive credit card information, PAN, CCV2, or Expiration information to be aware of and abide by set in place regulations. Card information is never to be stored on our computers, network or in plain view. Card information is never to be …
When an order is shipped in ShipStation it should notify BigCommerce with updating the status to Shipped. If there are orders coming into BigCommerce with the Status of Wholesale (needs shipping quote) Check that the ShipStation Connect app running on the Shipping Computer is connected and online. The process for checking that can be found …
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If a customer is calling to place an order you will eventually need to take their credit card information over the phone to enter into the Manual Order Cart page to complete the transaction. Since we are PCI DSS compliant you must stop recording the call for the time that you are receiving the card …
Since we have ShipStation retrieve quotes for orders processing on the site, there is unfortunately a feature that they don’t show all shipping quotes if two services are coming in at a similar price. Which means you might not have a specific shipping method offered. You will have to go to ShipStation, go to the …
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There is a wide range of issues that can arise through customer service. In no particular order here are the most common and how to resolve or comfort the customer’s concerns. Customer wants to know why their order hasn’t shipped yet. There are multiple reasons an order may not have shipped the day it was …
Route insurance is a second layer of coverage over shipments that are sent through USPS, UPS, or FedEx, since the packages are only covered by $100 of liability for undeclared value items by default with the shipping companies. By adding Route, for the cost of $1.15 for the first $100 of product purchased or 3% …
Yes, you can add the Route digital Product and calculate the coverage cost and add that to the order. Once the item is added, you need to calculate the premiums for the subtotal. The cost is $1.15 for subtotals of $100 or Less. Subtotals of $101 and above are 3% of the subtotal cost. If …
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Sezzle is the option to purchase products with 25% down at time of purchase and then an additional 3 payments for the remainder of the balance. This is can be used on any order over the cost of $20, up to $2500. When the order is processed through the checkout, payment is completed immediately from …
If an international customer has an issue with a product or part and asks for a replacement, it makes more sense for us to offer them store credit for the amount of the part, especially if they did not buy it from us directly to begin with.