Do not send us any used glass components when sending in your vaporizer for a repair service. We legally cannot return these items to you without cleaning them extensively. If we receive any used or dirty glass components with your vaporizer we will notify you and offer to either clean and return the piece for an additional fee, or to dispose of the piece.
You should also try to clean your vaporizer as thoroughly as possible before sending it into us for a repair service. Remember that cannabis residues and other plant residues are not legal to ship in the mail, even if they are legal to use in your state or country. We take this very seriously, and if your vaporizer has noticeable plant residues we will not be able to return the unit until the unit has been cleaned, in which case we may charge an additional cleaning fee.
When sending in your vaporizer for repair, remove all of the glass components (including the knob) and thoroughly clean the unit with a minimum of 91% isopropyl rubbing alcohol. If in doubt, a smell test can always tell you if there are residues still remaining.