Archives: Articles

Where is the hottest point on a torch flame?

The hottest part of a flame is just after the main “candle”

Why does the ball vape heater cover produce a better flavor?

The new ball vape kit makes the hits a little larger and taste a bit better because it extracts the oils faster.  The rubies help to make a wall of heat on the herb rather than whisps of hot and cold air.  While the original style is still amazing, it is much like moving from …

Credit card information handling

As to remain compliant with PCI-DSS Regulations we require all staff that are inputting sensitive credit card information, PAN, CCV2, or Expiration information to be aware of and abide by set in place regulations. Card information is never to be stored on our computers, network or in plain view.  Card information is never to be …

Diagram of Network for CDE

The main network at Elev8 Distribution is as follows. All other networks as well as wireless activity are segregated from the 192.168.2.X network, and all paths of travel within the 192.168.2.X network are encrypted.

Procedure for Patching CDE Workstations

All work stations that are operated in the Card Data Environment are operating on Windows Desktop operating systems. Major patches are released on the second Tuesday of each month, these will be checked on that day, to confirm that all machines have them successfully installed.  The procedure will be going to Settings, and Update & …

Shipped Orders from ShipStation Marking Wholesale Needs Quote in BigCommerce

When an order is shipped in ShipStation it should notify BigCommerce with updating the status to Shipped. If there are orders coming into BigCommerce with the Status of Wholesale (needs shipping quote) Check that the ShipStation Connect app running on the Shipping Computer is connected and online. The process for checking that can be found …

Taking Credit Cards Over the Phone.

If a customer is calling to place an order you will eventually need to take their credit card information over the phone to enter into the Manual Order Cart page to complete the transaction. Since we are PCI DSS compliant you must stop recording the call for the time that you are receiving the card …

Why don’t I see all Shipping options in the Cart

Since we have ShipStation retrieve quotes for orders processing on the site, there is unfortunately a feature that they don’t show all shipping quotes if two services are coming in at a similar price. Which means you might not have a specific shipping method offered. You will have to go to ShipStation, go to the …

Shipping Issues and How to Resolve Them.

There is a wide range of issues that can arise through customer service. In no particular order here are the most common and how to resolve or comfort the customer’s concerns. Customer wants to know why their order hasn’t shipped yet. There are multiple reasons an order may not have shipped the day it was …

What is Route Insurance

Route insurance is a second layer of coverage over shipments that are sent through USPS, UPS, or FedEx, since the packages are only covered by $100 of liability for undeclared value items by default with the shipping companies.  By adding Route, for the cost of $1.15 for the first $100 of product purchased or 3% …