Archives: Articles

After I have logged a missing, damaged or replacement issue, how can I track the progress?

Your customer should have notes put into their account from our team. If your wholesale customer has a broken, damaged or dead on-arrival unit, or even glass that has defects you can take care of them with this form . Filling out this form will allow the Repair process to happen. If images have been …

Why does the Silver Surfer not have a digital display?

This is a great question and may seem that it is needed, but it is NOT.  The user has more control of the temperature of the heat with their inhale speed than the heater has.  Anytime there is digital it is a lie.  Only the heater can be measured by what is called a thermistor.  …

Does the 10 inch beaker come with a bowl? My customer normally gets them but did not this time.

Yes the 10 inch beaker and all our water pipes come with a bowl. If the item did not go out, this form for missing items need to be filled out so Shipping and replacing them

How do I see how much store credit I have

they should be able to see it once they login on the front end of the site: Pam handles adding the credit when she processes commissions.

how do you clean the terp typhoon air holes if you get dab residue in them?

If the holes get clogged, heat up the Typhoon and then inhale.  This should help. Another method is to heat the banger a bit, then use a small wire to push through

Why A Quartz banger is better than a glass banger?

Both will do the job if you treat them well. Quartz can withstand more drastic temperature changes than borosilicate glass.  A standard boro banger would be fine if people did not get them red hot.  It would be fine if it did not go past 1050 degrees.  This is when the glass would become basically …

My wholesale customer paid for their order when they put it in. Does that mean I can charge their card for the shipping?

NO, they have to have a card on permanent file. Just paying does not give us the authority to charge the card or even keep on file. THE REP needs to contact the customer to get the shipping payment. This can be done by creating an invoice in Authorize.net or calling the customer for a …

Does putting ice cubes in your bong really cause lung issues?

Cool air is not the best for your lungs. Your nose uses the hairs to gently warm and moistens the air you breathe, so anything different is not what your body is designed for. We recommend if you use ice to make sure it only cools the smoke a little, you do not need to …

Is it dangerous to smoke out of a dirty bong?

Well, to some never taking a bath and smelling bad is ok, and they never get sick.  So, the weaker your immune system the more dangerous it could potentially be to smoke from a dirty bong.  Learn more here.

Is making a piece with cremation ashes harder than making one without.

A skilled glassblower can pull this off with ease.  But, any extra step requires more skill and time, so this is where the higher prices comes into play over a non-cremation glass piece. We can make pipes, cups, pendants, adult toys and pretty much anything out of the glass with cremation ashes.  See what we …