Invoicing customers for shipments that have gone out when main sales person is out

When a wholesale order is ready to ship check the payment method on it, more than likely it has not been paid for at the time of shipping.

1. Look at the order in Big Commerce, if there is a payment made it should be marked as paid, otherwise it would be awaiting payment.
2. Look at ShipStation to confirm the cost of the shipping for the order.
3. Go back to the order in Big Commerce and see if the shipping method has a quote or is set to Contact with Wholesale Shipping quote.
4. Once the shipping amount has been added in, save the order to calculate the purchase total for the order.
5. Next go to Elev8.one and find the customer account, look for any notes regarding payment or in the customer summary to confirm how they prefer to pay or if there is a specific party to reach out to for payment.
6. Once you have that proceed to reach out to the party named, otherwise just call into the contacts listed for the account.
7. If they prefer to pay with Credit Card make sure you have access to an Authorize.net login, and the procedure to take a credit card payment.
8. Once the payment has been processed record that the payment was made and the shipping tracking has been recorded for the order in Big Commerce.