How to add articles to Questions and Answers for Elev8 Distribution and procedures

Home Frequently Asked Questions (FAQ) z - Internal Everything Elese How to add articles to Questions and Answers for Elev8 Distribution and procedures

Adding an article

  1. Open Elev8glass.com/admin
    1. Enter your email and password.  You will have this, if not ask admin for it.
  2. Add a new KNOWLDEGE BASE article
  3. Add the title
    1. Make sure it is what one might ask.  For instance “how to fix a ssv” might be How to fix a Silver Surfer Vaporizer SSV
  4. Add the description and any image that will be helpful.  You can use the snipping tool for thishttps://elev8glass.com/dwkb/how-to-use-the-snipping-tool/
    1. To add an image at your cursor, you will click on add media
    2. Click on Upload Files
    3. then click on select files button in center of screen
    4.  add the files from your computer
    5. click insert into post
  5. Check the proper category.  The highlight is only to show a category.   If you have any questions one what category to pick, ask admin
  6. Pick the visibility
    1. If this is an inhouse document you must pick password protected and add elev8glass as the password.
    2. Here is the trick, this can not be found in a search now if not logged in, and not seen it before.  SO ya, our solution is to now make another article with the same name.  For the description, you will use the URL to the password-protected article you are making now.  This will allow a user to find this.  If it is an article that is to be only connected to a procedure you do not need to make a linked public article.  Only for an article that is private, that might be looked for in the Q and A by our in-house staff.  Any questions, come ask Steve.
    3. Click publish and the article is good to go.

Adding an to an existing articel

Click on the knowledge base button, then type in the article you are looking for in the search articles area.  Click on the article and edit as above.

TIP

If you are already logged in, you can also find the article on the front end and click edit article to edit the article you want.