Eventually all things will fail, the good news is the Elev8 Distribution line of vapes have been known to run 10+ years. If your vape does fail, contact us up at customercare@elev8distribution.com to get it fixed up. The cost of repair is generally around $25-$35 not including shipping. Many of the parts are easy to fix yourself with some standard tools.
WHAT COLOR GLASS DID THEY USE?
This is a tough question these days. Many years ago there were only a few companies making color and the colors they made were also limited. Today there are many color companies and the colors made are expanding daily it seems. The best way to know what color the glass is made from is to ask the artist. With our crew of glassblowers, we can guess better at the colors used than most.
WHAT ARE YOUR WARRANTIES, AND HOW LONG ARE THEY?
Silver Surfer 3 years, Da Buddha 3 years, Super Surfer 2 years, SideKick 1 year, Wax Maxer Vape Pen is 90 days, Pro Trim Elite Scissors is 1 year.
Warranties can be found in the product manual
WHAT ARE THE CORRECT SIDEKICK TEMPERATURE SETTINGS?
The setting can be found here , this is probably what you are looking at and is the correct information. The first settings intentionally don’t do a whole lot as they are just too low allow any cannabinoids to vaporize.
USING A DAB STRAW HURTS MY THROAT. WHY? AND HOW CAN I CHANGE THAT?
The reason dab straws tend to hurt your throat is that many times the dab straw is heated too hot and is also vaporizing the fats and lipids. From our research, we have found that above 500 degrees tends to be too much with the perfect temperature being around 430-450. When using a dab straw try not to get it red hot, just hot enough to vape the oils.
THE L SHAPED GLASS PIECE COVERING THE CERAMIC IN MY DBV BROKE. HOW CAN I GET A REPLACEMENT? DBV HEATER COVER
You can find a DBV or Da Buddha vaporizer heater replacement here .
MY UNIT ISN’T WORKING, DOES IT NEED TO BE REPAIRED?
Your unit may not need to be repaired, all vaporizers are different, and because of this, there are many reasons why they might not be functioning. Please contact us so our knowledgeable staff can help determine if your unit needs to be sent in for repairs, or if we can help you fix it, quickly and easily, over the phone.
MY KNOBS ARE SHOWING WEAR ON MY SURFER, DO YOU HAVE REPLACEMENTS?
Yes we do, they can be found by doing a search for Silver Surfer knob, or you can see more here
MY ELEV8R OR DAB STRAW WAS SET ON SOMETHING AND NOW THERE IS STUFF MELTED TO IT. HOW DO I GET IT OFF?
The easiest way we have found to get this off is with a razor blade. First, make sure your piece is cold. Then scrap the burned goo off. If it is in crevices you may need to use a pick or something smaller, the tip of a reason can get in there also sometimes. A solution to not have this happen again is to have a silicon dab mat. To place the Elev8R or dab straw on. You can also use a torch to burn off any of the burned goo. Do this outside as it will give off fumes of the plastic. This is a great way to clean it, just be careful it gets really hot.
IS THERE A CLIP THAT WILL HOLD MY DA BUDDHA WAND AND HEATER COVER TOGETHER?
Yes, the 19mm sick clip will work for that. It may get hot because it is right next to the heat source, but that clip will hold the two pieces of glass together. You may also find it is very hard to put this on and off. We suggest a Silver Surfer if you want your glass to lock.