All 1st Generation SideKick units, that have the original base plate lid, don’t have the new ridge built into the base plate to push on the vapor pathway seal. If any customers call about the upgrade, besides purchasing a new base plate, how can we help resolve this?

Protected: All 1st Generation SideKick units, that have the original base plate lid, don’t have the new ridge built into the base plate to push on the vapor pathway seal. If any customers call about the upgrade, besides purchasing a new base plate, how can we help resolve this?