HOW DO I ORDER CUSTOM GLASS?

If you would like to order the custom glass you can contact us directly to place your order.

Custom glass orders may take 2 to 8 weeks to complete, depending on the complexity and schedule of the blowers.

Once the order is placed the artist that will make your custom glass will contact you to discuss ideas to get on the same page as much as possible. When dealing with visions our artists try their best to capture your idea. The more info you have the better. Pictures are GREAT to help communicate.

The artist may need to change certain aspects of customers’ preferences for the piece to come together. The artist will contact you about anything that might need to change to make your piece a reality.

We charge about $110 per hour which includes the glass.

 

HOW DO I INSTALL THE HANDS-FREE ATTACHMENT FOR BEST FIT?

This is done by bending the hands-free attachment more straight or less straight. We do have two hands-free attachment sizes. One is for the Silver Surfer and one is for the Super Surfer. However, the super hands-free attachment will work on the Silver Surfer when you use the new spherical FlavorDisc wand.

HOW CAN I TELL IF MY SIDEKICK BATTERIES DON’T WORK?

For Version 1

The batteries will read 4.2 volts after fully charged. They should power the unit on and bring the unit up to the desired temperature. If the batteries don’t read 4.2 volts when fully charged, the batteries might be getting weaker and may need to be replaced. If the batteries show no voltage and won’t charge, they may need to be jump started (video below) with a fully charged battery showing 4.2 volts. If the batteries will turn the SideKick on but shut off when the unit starts to heat up, the batteries aren’t pushing the energy through the battery, and the battery needs to be replaced. If the unit will not turn on at all with any set of batteries and the batteries all show 4.2 volts, we may need to continue to troubleshoot to resolve the issue.

DO YOU OFFER REPAIRS?

Elev8 Glass Gallery does not do repairs on third-party vaporizers, or anything else we do not manufacture. If your vaporizer is not functioning, please contact us first to ensure you’re using it correctly, or if there is anything we can help with.

We do however fix the Elev8 Vaporizers that we manufacture and distribute, such as the:

  • Silver Surfer
  • Super Surfer
  • Da Buddha
  • SideKick
  • Wax Maxer
  • Pro Trim Elite Auto Scissors

We can do occasionally do glass repairs, however, there is a high chance the repair will fail, and the piece will be permanently destroyed. Because of this, glass repairs are handled on a case by case basis. We also reserve the right to deny any repair for any reason. For a consultation please contact our glass studio at 719-646-5352

If you’re someone who frequently drops and breaks glass, we recommend you to invest in our Phoenix Oath Glass Warranty .