Yes, the best way is to email our service team ASAP by contacting them at customercare@elev8distribution or call 719-418-1254
ow do I Modify / Cancel my order
Please call us at 719-570-9928 as soon as possible.
How discrete is your packaging?
We ship in discreet brown boxes or regular U.S. Postal Service boxes and the sender is listed as “Elev8”.
Help! I entered the wrong shipping address and I need to change it.
Please contact us as soon as possible to correct your shipping information. Once an order has left our warehouse we are unable to retrieve it from the postal service. If you selected UPS or FedEx for your shipping method, we *may* be able to contact them and request delivery to an alternate address. This is rare that we can get it redirected, but we try our hardest for that
To confirm your address you should log into your account and confirm your address. You can do this by logging in and clicking on the “addresses” button to see what addresses you have saved with us. You can change this address at any time.
If I order something for Elev8 At Home and forget my consultant name can I change it after so they get the credit?
Yes, the best way is to email our service team ASAP by contacting them at customercare@elev8distribution or call 719-418-1254
Did my order go through?
You should receive an e-mail confirmation when your order is submitted for processing and another e-mail when your order is shipped. You can always call 719-570-9928
If you created a user account and were logged in at the time of purchase, you may check the status of your order at any time by logging in or going to My Account and selecting ‘Orders’. Click on the order for more detailed information about your order.
If you selected ‘Checkout as Guest’ option when placing your order, you will have to contact us to check on the status of your order.